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Refund policy
At Calcio Gear Co, we are committed to providing premium football apparel and exceptional customer service. If you are not entirely satisfied with your purchase, you may return eligible items within 30 days of delivery for a refund or exchange, under the following conditions.
Return Conditions:
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Items must be unused, unworn, and in their original condition.
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All tags, labels, and original packaging must be present and intact.
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Customized jerseys (including printed names, numbers, or patches) are final sale and may not be returned unless there is a manufacturing defect or error on our part.
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Returns that do not meet these criteria may be subject to a partial refund or refusal.
Return Process:
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To initiate a return, please contact our customer service team at [email protected] to obtain a Return Authorization.
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Securely pack the item with all original materials and include a note stating your order number and return preference (refund or exchange).
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Ship the package to the address provided. Return shipping costs are the customer’s responsibility unless the return is due to our error.
Refunds:
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Once your return is received and inspected, we will notify you of the refund status.
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Approved refunds will be processed to the original payment method within 5–10 business days.
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Original shipping fees are non-refundable.
Exchanges:
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Exchanges are subject to product availability. If the requested item is unavailable, a refund will be issued instead.
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Customers are responsible for return shipping costs for exchanges unless the exchange results from an error on our part.
For any questions regarding returns or refunds, please contact us at [email protected].
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